Shipping policy

Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with Willow Lane Country Co.! We truly appreciate your support and are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after your purchase.

Once an order has been submitted to our fulfillment partner for processing, it cannot be canceled, modified, or changed.

Please note that processing times may be extended during holidays, promotional sales, severe weather, or periods of high order volume.


Shipping & Delivery

Estimated shipping times provided at checkout are estimates only and are not guaranteed.

While we work hard to ensure timely delivery, Willow Lane Country Co. is not responsible for shipping delays caused by:

  • Weather or natural disasters
  • Shipping carrier delays
  • Customs processing
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information provided by the customer
  • Other circumstances beyond our reasonable control


Split Shipments

To provide the fastest possible service, some orders may be shipped in multiple packages from different warehouse locations.

If your order is shipped separately, you’ll receive tracking information for each package as it becomes available. Items may arrive on different days.


International Shipping

We proudly ship internationally where available.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

Willow Lane Country Co. is not responsible for customs delays or additional fees imposed by customs authorities.


Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.


Shipping Address Accuracy

Please review your shipping address carefully before placing your order.

Willow Lane Country Co. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error, contact us immediately. We’ll do our best to update your address before your order enters processing; however, we cannot guarantee changes once processing has begun.


Lost, Stolen, or Delayed Packages

Once a package has been marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

Willow Lane Country Co. is not responsible for lost, stolen, or misdelivered packages after confirmed delivery.

If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.


Shipping Charges

Shipping costs are calculated at checkout based on your order and delivery location.

Shipping charges are non-refundable, including for returned orders, refused deliveries, undeliverable packages, or canceled orders after shipment, except where required by applicable law.


Please Note

Willow Lane Country Co. partners with trusted fulfillment suppliers to bring you a carefully curated selection of products. Because of this, some items may ship separately and delivery times may vary depending on the products ordered.


We’re Here to Help 🤍

If you have any questions about your order, shipping, or any of our policies, we’re always happy to help.

You can reach us anytime through our Contact page or by email, and we’ll do our best to respond as quickly as possible.

 

Thank you for supporting Willow Lane Country Co. Every order helps support our small business, and we truly appreciate you choosing to shop with us. We hope you love every piece as much as we loved curating it for you!