Refund policy

Refund & Return Policy

Effective Date: June 30, 2026

At Willow Lane Country Co., we want you to love your purchase! If you’re not completely satisfied, we’re here to help with eligible returns.

Return Eligibility

Return requests must be submitted within 7 days of the delivery date. Requests received after this period cannot be accepted.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in the original manufacturer packaging, including the original SKU bag when applicable.
  • Be free of stains, makeup, deodorant marks, perfume, smoke, pet hair, odors, or any other signs of wear or use.
  • Be in the same condition in which they were received.

Any item that has been worn, washed, altered, damaged, or is not in its original condition is not eligible for a return or refund.

Sizing Information

We provide size charts, measurements, and product descriptions whenever available to help you choose the best fit. Please review all sizing information carefully before placing your order, as sizing may vary by brand and style.

If you’re unsure about sizing, feel free to contact us before ordering.

Customers are responsible for reviewing the provided sizing information before purchasing. If the wrong size is ordered, eligible items may still be returned within the 7-day return window, provided they meet all return requirements. Customers are responsible for return shipping costs on size-related returns.

Final Sale Items

The following items are final sale and cannot be returned, refunded, or exchanged:

  • All swimwear
  • Bodysuits
  • Intimates & lingerie
  • Sale items
  • Clearance items
  • Gift cards
  • Personalized or custom-made items

Return Shipping

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as Willow Lane Country Co. is not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Clear photos of the packaging

We’ll work quickly to make things right.

Refunds

Once your return has been received and inspected, we’ll notify you regarding the approval or denial of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and processed. Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.

Exchanges

We do not offer exchanges. If you’d like a different size, color, or item, please place a new order after your return has been approved.

Order Cancellations

Because orders begin processing quickly, cancellation requests must be made immediately after purchase. Orders may only be canceled before they have been submitted to our fulfillment partner for processing. Once an order has entered processing, it cannot be canceled.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, Willow Lane Country Co. is not responsible for lost or stolen packages. If you believe your package has been lost or stolen after delivery, please contact the shipping carrier directly to file a claim.

How to Start a Return

To request a return, please contact us within 7 days of delivery with:

  • Your full name
  • Order number
  • Reason for the return

If your return is approved, we’ll provide return instructions and the appropriate return address. Returns sent without prior authorization may be refused.

Thank you for supporting Willow Lane Country Co.! As a small business, every order means the world to us, and we’re grateful for the opportunity to serve you.